Floor & Decor
Floor & Decor is a comprehensive flooring retailer that offers a wide array of products, DIY classes, design services, and professional support, alongside financing and export services.
Services
Floor & Decor provides a comprehensive range of services to address the needs of its diverse customer base. These services include DIY classes for customers who prefer to take on home improvement projects themselves. In addition to DIY classes, the company offers design services, such as a visualizer tool and design studios, to assist customers in envisioning their projects. Professional services include PRO Premier Services and PRO Premier Rewards, which provide benefits tailored to professional contractors and designers. Floor & Decor also offers financing options to help customers manage the costs of their projects and provides export services for international customers.
Products
Floor & Decor offers an extensive selection of flooring and tile products, catering to a variety of styles and preferences. The inventory includes materials such as wood, laminate, stone, and tile. To support the installation process, the company provides an array of installation materials and tools, ensuring that customers have everything they need to complete their projects. This wide product range ensures that customers can find the right products to fit their specific flooring needs.
Online Platform
Floor & Decor operates a robust online platform that enables customers to select and purchase products conveniently from their own homes. The platform features comprehensive product listings and detailed information to aid customers in making informed decisions. In addition to product information, the online platform offers delivery options, including local curbside delivery, to ensure that customers receive their purchases efficiently. This online presence fosters an accessible shopping experience for both local and international customers.
Customer Support Programs
To enhance the customer experience, Floor & Decor offers a variety of support programs. Notably, the company hosts a blog featuring articles on home improvement and design ideas, providing inspiration and guidance to its customers. This blog is part of the broader range of customer support initiatives that aim to empower customers with the knowledge and tools they need to successfully complete their projects.
Professional Services
Floor & Decor caters specifically to professional contractors and designers through its PRO Premier Services and PRO Premier Rewards programs. These services offer special benefits, such as dedicated account managers, volume pricing, and priority pick-up, to support professionals in managing their projects more effectively. This targeted approach ensures that professional customers receive tailored support and resources to optimize their workflow and project outcomes.