Alexis Hoffman
About Alexis Hoffman
Alexis Hoffman is a Product Specialist at Floor & Decor in Atlanta, Georgia, with a background in customer success and health care administration. She has held various roles in customer support and analysis across multiple companies since 2018.
Work at Floor & Decor
Alexis Hoffman has been employed at Floor & Decor as a Product Specialist since 2021. In this role, she is responsible for product knowledge and customer engagement within the Atlanta, Georgia location. Her experience in product management and customer relations contributes to the company's mission of providing high-quality flooring and decor products.
Previous Experience in Customer Success
Before joining Floor & Decor, Alexis Hoffman worked in various customer success roles. She served as a Customer Success Consultant at Vida-Flo USA for six months in 2019, where she focused on enhancing customer satisfaction. Following that, she worked at Mainly Baskets Home as a Customer Success Analyst for seven months in 2020, further developing her skills in customer support and relationship management.
Background in Health Care Administration
Alexis Hoffman studied Health Care Administration at Franklin University, where she earned a Bachelor's of Science degree from 2014 to 2019. This educational background provided her with insights into health management practices, which she applied during her internship as a Multi-Skilled Health Technician at Heritage Valley Health System from 2016 to 2017.
Experience in Customer Support
In addition to her roles in customer success, Alexis Hoffman has experience as a Customer Support Specialist at Kwalu for four months in 2020. This position involved assisting customers with inquiries and resolving issues, further enhancing her skills in customer service. Additionally, she worked as a Server at Rivers Casino Pittsburgh for five months in 2018, where she developed strong interpersonal skills.