Amanda Parker, MBA And Ma In Hr Management
About Amanda Parker, MBA And Ma In Hr Management
Amanda Parker is a Contact Center Manager with extensive experience in customer service and management. She holds an MBA and an MA in HR Management and has worked in various leadership roles across multiple companies since 2003.
Work at Floor & Decor
Amanda Parker serves as the Contact Center Manager at Floor & Decor, a role she has held since 2022. In this position, she oversees teams responsible for Live Chat, Email Case Management, and Social Media, ensuring effective customer service operations. Her responsibilities include managing customer interactions across various platforms, enhancing the overall customer experience.
Previous Experience in Customer Service Management
Amanda Parker has extensive experience in customer service management. She worked at IPG in various roles, including Customer Service Supervisor from 2013 to 2016 and Customer Service Team Lead from 2010 to 2013, both in Blythewood, South Carolina. Additionally, she served as the Director of Customer Service at Fríant & Associates from 2018 to 2021 in Suffolk, Virginia, and as Consumer Services Supervisor at Newell Brands from 2016 to 2017 in the Greensboro/Winston-Salem area.
Education and Expertise
Amanda Parker holds a Bachelor of Arts (B.A.) in English and Mass Communications from Elizabeth City State University. She furthered her education at Webster University, where she earned a Master of Business Administration (M.B.A.) and a Master of Arts (M.A.) in Human Resources Management. Her expertise includes SOP creation, continuous improvement in customer service environments, eCommerce, and project management.
Career Background
Amanda Parker's career began as a Facility Manager at JLL from 2003 to 2005 in Atlanta, Georgia. She transitioned into customer service roles, gaining significant experience in various capacities. Her career includes a brief tenure as Customer Service Manager at Fríant & Associates in 2017. Throughout her career, she has implemented Salesforce solutions to improve customer service operations.