Amanda Parker, MBA Business Admin. Ma In Hr Management
About Amanda Parker, MBA Business Admin. Ma In Hr Management
Amanda Parker is a Contact Center Manager with an MBA in Business Administration and an MA in Human Resources Management. She has extensive experience in customer service management and project management across various industries, currently working at Floor & Decor since 2022.
Work at Floor & Decor
Amanda Parker has been serving as the Contact Center Manager at Floor & Decor since 2022. In this role, she oversees the operations of the contact center, ensuring efficient customer service delivery. Her responsibilities include managing teams that handle various customer interactions, including live chat, email case management, and social media. Amanda's leadership focuses on enhancing customer experiences through effective communication and service strategies.
Education and Expertise
Amanda Parker holds a Master of Business Administration (M.B.A.) and a Master of Arts (M.A.) in Human Resources Management from Webster University. She also earned a Bachelor of Arts (B.A.) in English and Mass Communications from Elizabeth City State University. Her educational background supports her expertise in business administration, human resources, and customer service management. Amanda has demonstrated proficiency in SOP creation and continuous improvement strategies within the customer service sector.
Background in Customer Service Management
Amanda Parker has extensive experience in customer service management, having held various positions in the field. She worked at Fríant & Associates as Director of Customer Service from 2018 to 2021 and previously served as Customer Service Manager for four months in 2017. Prior to that, she was a Customer Service Team Lead at IPG from 2010 to 2013 and held the position of Consumer Services Supervisor at Newell Brands from 2016 to 2017. Her career reflects a strong commitment to enhancing customer service operations.
Project Management and E-commerce Experience
Amanda Parker possesses a strong background in e-commerce and project management. She has contributed to business transformations across various industries, implementing strategies that enhance operational efficiency. Notably, she implemented Salesforce to improve customer service operations across multiple channels, showcasing her ability to leverage technology for better service delivery. Her experience includes managing teams that focus on transformational customer experiences.
Previous Roles and Responsibilities
Throughout her career, Amanda Parker has held several significant roles that have shaped her expertise in customer service. She worked at IPG as Customer Service Supervisor from 2013 to 2016 and served as Facility Manager at JLL from 2003 to 2005. These positions provided her with a diverse skill set and a comprehensive understanding of customer service dynamics and facility management.