Caryn Durham
About Caryn Durham
Caryn Durham is a Chat Agent Customer Care Level II at Floor & Decor, where she has worked since 2019. She has extensive experience in customer service, having held various positions at companies including Ryder System, Scientific Games, and The Coca-Cola Company.
Current Role at Floor & Decor
Caryn Durham serves as a Chat Agent Customer Care Level II at Floor & Decor, a position she has held since 2019. In this role, she provides high-level customer support across multiple departments. Caryn has consistently exceeded customer satisfaction surveys on a monthly basis, demonstrating her commitment to customer service excellence. Additionally, she trains new and existing customer service agents on improved processes, contributing to the overall efficiency of the customer care team.
Previous Experience in Customer Service
Caryn Durham has extensive experience in customer service, having worked in various roles across multiple companies. She was a Customer Service Representative at Ryder System, Inc. from 2018 to 2019 in Roswell, Georgia. Prior to that, she held similar positions at Scientific Games from 2011 to 2013 in Alpharetta, GA, and at Terminix from 2014 to 2015 in Norcross, GA. Additionally, she worked at The Coca-Cola Company for six months in 2017 and at Enterprise Rent-A-Car for a year from 2016 to 2017. Her background includes roles at Ryla Teleservices and Convergys, further solidifying her expertise in customer service.
Education and Academic Background
Caryn Durham studied at the University of Georgia - Franklin College of Arts and Sciences, where she earned a Bachelor of Arts (B.A.) in History from 2003 to 2008. This educational background provided her with critical thinking and communication skills that are essential in her customer service roles.