Diego Royer
About Diego Royer
Diego Royer is a Corporate Product Resolution Advocate at Floor & Decor, specializing in claims management and loss minimization. He has a diverse work history, including roles as a Delivery Driver at Papa John's and a Parts Specialist at O'Reilly Auto Parts, both in Marietta, Georgia.
Current Role at Floor & Decor
Diego Royer serves as a Corporate Product Resolution Advocate at Floor & Decor, a position he has held since 2017. In this role, he specializes in claims management and loss minimization. He coordinates effectively with management and company associates to resolve escalations, demonstrating his ability to navigate complex corporate environments. His focus on problem-solving contributes to the overall efficiency of the organization.
Work Experience at O'Reilly Auto Parts
Since 2017, Diego Royer has worked at O'Reilly Auto Parts as a Parts Specialist. His role involves assisting customers with their automotive parts needs and providing knowledgeable support. This position has allowed him to develop expertise in automotive products and customer service, further enhancing his professional skills.
Previous Employment at Papa John's International
Diego Royer worked at Papa John's International as a Delivery Driver from 2013 to 2020. During his seven years in this role, he gained experience in customer service and logistics, ensuring timely delivery of orders to customers in Marietta, Georgia. This position helped him develop strong communication skills and an understanding of customer satisfaction.
Background in Customer Service at Alorica
In 2017, Diego Royer briefly worked at Alorica as a Customer Service Representative for four months. This role provided him with foundational experience in customer service, where he engaged with clients to address their inquiries and concerns. His time at Alorica contributed to his overall skill set in handling customer interactions.
Education and Early Career
Diego Royer graduated from Sprayberry High School in 2015, earning a High School Diploma. During his time in high school, he studied Business/Commerce, which laid the groundwork for his future career in various customer service and corporate roles. His early work experience includes serving as a Lifeguard at Six Flags from 2011 to 2012, where he developed responsibility and teamwork skills.