Donald Romano
About Donald Romano
Donald Romano is a Customer Service Manager at Floor & Decor, with a background in education and marketing. He transitioned from teaching to the flooring industry, bringing extensive experience in customer service and sales.
Work at Floor & Decor
Donald Romano currently serves as the Customer Service Manager at Floor & Decor, a position he has held since 2022 in Mesa, Arizona. His role involves overseeing customer interactions and ensuring satisfaction within the flooring industry. Prior to this position, he worked as a Pro Sales Specialist at the same company from 2020 to 2021. In these roles, he has developed expertise in addressing the flooring needs of a diverse clientele, including contractors, installers, home flippers, and designers.
Education and Expertise
Donald Romano studied at the University of Phoenix, where he earned a Master of Arts in Education (MAED) from 2004 to 2006. He also holds a Bachelor of Science in Business Administration (BSBA) with a focus on Marketing from Western New England University, completed from 1989 to 1993. His educational background supports his transition from a teaching career to customer service roles within the flooring industry.
Background
Donald Romano has a diverse professional background that includes a significant tenure in education and customer service. He worked as a teacher at Chandler Unified School District from 2004 to 2017, where he spent 13 years in the education sector. Prior to his current role at Floor & Decor, he gained experience in retail management at Eastern Mountain Sports from 1997 to 2002 and served as a Sales Specialist at Lowe's Companies, Inc. from 2018 to 2019.
Achievements
Throughout his career, Donald Romano has been involved in the flooring industry since at least 2020, focusing on sales and customer service. His experience includes satisfying the flooring needs of a varied clientele in the Phoenix area. His roles have allowed him to develop a strong understanding of customer service dynamics and sales strategies within the retail environment.