Doug Thomas
About Doug Thomas
Doug Thomas serves as the Director of Credit Programs at Floor & Decor, where he oversees private label credit card performance and training initiatives. He has a background in financial services, having previously held positions at Alliance Data and PNC Bank.
Work at Floor & Decor
Doug Thomas serves as the Director of Credit Programs at Floor & Decor, a position he has held since 2018. In this role, he manages both internal and external field teams, focusing on enhancing the performance metrics of the store's private label credit card. He has developed and managed comprehensive reporting for the private label credit card, utilizing extensive analysis to support growth initiatives. Doug also directs the creation of training programs for store personnel, ensuring they are well-equipped to handle credit programs effectively.
Previous Experience at Alliance Data
Before joining Floor & Decor, Doug Thomas worked at Alliance Data as a Senior Field Engagement Manager from 2013 to 2018. During his five years in this role, he was based in the Columbus, Ohio area. His responsibilities included engaging with field teams to enhance credit program performance and support business objectives.
Background in Banking at PNC Bank
Doug Thomas has a background in banking, having served as an Assistant Vice President and Branch Manager at PNC Bank from 2005 to 2013. His eight-year tenure in Centerville, Ohio, involved managing branch operations and customer service, contributing to his expertise in financial services and credit management.
Education and Training Development
Doug Thomas studied at Sinclair Community College, where he gained foundational knowledge that supports his career in finance and credit management. At Floor & Decor, he has directed the development of training programs for store personnel, focusing on private label credit card programs and ensuring staff are knowledgeable about credit solutions.
Field Engagement and Program Development
In his current role, Doug Thomas travels to various store locations across the company to develop private label credit card programs and conduct training sessions. His efforts are aimed at addressing company needs and driving new sales growth through innovative credit card solutions.