Ian Reed
About Ian Reed
Ian Reed serves as the Operations Manager at Floor and Decor in Plano, TX, where he has worked for 18 years. He has implemented various strategies that improved customer service, optimized logistics, and enhanced employee performance.
Work at Floor & Decor
Ian Reed has held the position of Operations Manager at Floor & Decor since 2006, contributing 18 years of experience in the role. Based in Plano, TX, he oversees various operational aspects of the store. His responsibilities include managing logistical operations, optimizing inventory turnover, and implementing innovative risk management strategies. These efforts have led to a significant reduction in store losses and improved overall efficiency.
Education and Expertise
Ian Reed studied Design and Visual Communications at the University of North Texas from 2009 to 2011. He also attended Naaman Forest High School, where he focused on the same field from 2001 to 2003. His educational background provides a foundation for his work in operations management, particularly in developing training programs and enhancing customer service protocols.
Background
Ian Reed's career in operations management spans nearly two decades, with a significant tenure at Floor & Decor. His experience includes creating a competitive sales-driven team through the introduction of motivational techniques. He has played a crucial role in improving customer service protocols, which has led to increased customer satisfaction scores.
Achievements
Throughout his career, Ian Reed has successfully managed logistical operations that have optimized inventory turnover and reduced costs. He developed a comprehensive staff training program that has improved employee performance and retention. Additionally, his implementation of motivational techniques has contributed to the formation of a strong sales-driven team.