Jennifer Song
About Jennifer Song
Jennifer Song is a Fraud/Chargeback Supervisor with a proven track record of resolving disputes with a win rate exceeding 90%. She has extensive experience in dispute resolution and fraud prevention, having worked with various organizations including Scuf Gaming and Priority Payment Systems.
Work at Floor & Decor
Jennifer Song has been employed at Floor & Decor as a Fraud/Chargeback Supervisor since 2022. In this role, she is responsible for overseeing fraud and chargeback disputes, achieving a win rate of over 90% in resolving disputes that exceed $100,000 monthly. Her position involves counseling over 200 stores and internal partners on effective dispute resolution strategies aimed at reducing bad debt. She also collaborates with various departments, including Treasury Operations, Store Operations, IT, and Safety & Asset Protection, to implement process improvements and procedural changes.
Previous Experience at Scuf Gaming
Prior to her current role, Jennifer Song worked at Scuf Gaming as the US Customer Support Supervisor from 2015 to 2018. During her three years there, she managed customer support operations and contributed to enhancing customer satisfaction. Her experience in this position laid the groundwork for her subsequent roles in chargeback analysis and fraud prevention.
Experience at Priority Payment Systems
From 2018 to 2021, Jennifer Song served as a Chargeback Analyst at Priority Payment Systems in Alpharetta, GA. In this role, she focused on analyzing chargeback disputes and identifying trends in fraudulent activity. Her work contributed to the development of strategies to mitigate losses and improve the overall chargeback process.
Education and Expertise
Jennifer Song studied at Georgia State University, where she earned both an Associate's degree and a Bachelor's degree in Criminal Justice. She completed her Associate's degree from 2017 to 2019 and her Bachelor's degree from 2019 to 2021. Her educational background provides her with a strong foundation in understanding legal and procedural aspects related to fraud and chargebacks.
Fraud Prevention and Analysis Skills
In her current role and previous positions, Jennifer Song has developed expertise in identifying patterns and examining trends in fraudulent activity. She presents opportunities for the Fraud Prevention team to implement measures aimed at reducing losses. Her analytical skills and experience in dispute resolution are critical to her effectiveness in managing fraud-related challenges.