Jessica Walker
About Jessica Walker
Jessica Walker is an Operations Manager at Floor & Decor, with a background in retail management and a Bachelor of Science degree in Interior Architecture. She has previously held positions at JCPenney and The Home Depot, where she developed expertise in customer satisfaction and store management strategies.
Current Role at Floor & Decor
Jessica Walker serves as the Operations Manager at Floor & Decor, a position she has held since 2020. In this role, she is responsible for overseeing daily operations and implementing strategies to enhance efficiency and customer satisfaction. Her background in design informs her approach to retail management, allowing her to create a more engaging shopping experience for customers in Arlington, Texas.
Previous Experience at JCPenney
Prior to her current role, Jessica Walker worked at JCPenney from 2003 to 2020. She started as a Customer Service Representative, where she developed foundational skills in customer interaction. She then advanced to the position of Senior Specialist of Operations from 2017 to 2020. During her tenure, she focused on operational improvements and enhancing customer satisfaction.
Experience at The Home Depot
Jessica Walker was employed at The Home Depot from 2009 to 2017 as a Specialty Assistant Store Manager. In this role, she managed various store operations and contributed to team leadership. Her experience in this position helped her develop a comprehensive understanding of retail management and customer service.
Education and Expertise
Jessica Walker earned her Bachelor of Science degree in Interior Architecture from The University of Texas at Arlington, where she studied from 2005 to 2009. Her education in architecture and interior design supports her expertise in enhancing customer satisfaction through innovative store management strategies. She also attended Keller High School from 2001 to 2005.
Background in Retail Management
Jessica Walker has a strong background in retail management, with over 15 years of experience in various roles. Her career spans multiple positions that have equipped her with skills in operations, customer service, and team leadership. This extensive experience allows her to effectively integrate design principles into her management practices.