John Ngo
About John Ngo
John Ngo serves as an Operations Manager with extensive experience in business development, customer success, and event management across various organizations, including the San Francisco 49ers and Floor & Decor. He has held multiple roles since 2008, contributing to operational excellence and team development in the hospitality and nonprofit sectors.
Current Role at Floor & Decor
John Ngo serves as the Operations Manager at Floor & Decor, a position he has held since 2020. He is based in Milpitas, California, where he oversees operational processes and ensures efficiency within the organization. His responsibilities include managing team performance and implementing strategies to improve overall operations.
Experience with San Francisco 49ers
John Ngo has been with the San Francisco 49ers since 2014, where he has taken on multiple roles. He currently works as the Overall Supervisor and Customer Success Manager at Levi's Stadium. In this capacity, he supervises guest services and ensures a high level of customer satisfaction during events. He also serves as the Senior Manager of Guest Services, a role he has held since 2023.
Background in Business Development
John Ngo has extensive experience in business development. He has been the Director of Business Development, Customer Experience & Customer Success at Sun Basket since 2017. His role involves enhancing customer engagement and driving business growth. Additionally, he worked at Innit from 2019 to 2021, focusing on healthcare and research partnerships.
Education and Training Initiatives
John Ngo studied at California Polytechnic State University-San Luis Obispo, where he gained foundational knowledge for his career. He has implemented coaching initiatives and training programs to foster professional development among team members, enhancing their performance and engagement.
Non-Profit Involvement
John Ngo has been involved with the Taproot Foundation as a Project Manager since 2011, contributing to non-profit initiatives in San Francisco. He also serves on the Corporate Leadership Council for the American Cancer Society, a role he has maintained since 2008, focusing on leadership and community engagement.