Jorge Flores
About Jorge Flores
Jorge Flores is the Wood Department Manager at Floor & Decor, where he has worked since 2021. He previously served as General Manager Operations at Lumber Liquidators and has experience in logistics from his time at Nordstrom.
Current Role at Floor & Decor
Jorge Flores serves as the Wood Department Manager at Floor & Decor, a position he has held since 2021. In this role, he focuses on enhancing customer service by creating a friendly and knowledgeable environment for both customers and staff. He is responsible for maintaining store presentation standards, which contributes to an improved shopping experience. Additionally, he plays a significant role in loss prevention and risk management, ensuring compliance with established safety guidelines.
Previous Experience at Lumber Liquidators
Before joining Floor & Decor, Jorge Flores worked as the General Manager of Operations at Lumber Liquidators from 2015 to 2021 in the San Francisco Bay Area. During his six years in this role, he developed operational strategies and managed store performance. His experience in this position helped him to further enhance his skills in customer service and store management.
Experience at Nordstrom
Jorge Flores was employed as a Logistics Specialist at Nordstrom from 2011 to 2015 in San Francisco, California. In this role, he managed logistics operations, contributing to the efficiency of the supply chain. His experience at Nordstrom provided him with valuable insights into customer service and operational excellence.
Educational Background
Jorge Flores studied at Universidad de Oriente in Central America, where he earned a Bachelor's degree in Computer Software Engineering. His educational background has equipped him with technical skills that complement his extensive experience in retail management and customer service.
Early Influences and Family Business
Growing up in a family business, Jorge Flores learned the significance of quality, expert knowledge, and excellent customer experience from an early age. This background has influenced his approach to customer service and operational management throughout his career.