Joseph Guajardo
About Joseph Guajardo
Joseph Guajardo serves as the Director at Floor & Decor in Atlanta, Georgia, a position he has held since 2021. He has extensive experience in project development and customer service management, having worked for Disney Parks and Resorts in various capacities for over two decades.
Work at Floor & Decor
Joseph Guajardo has served as Director at Floor & Decor since 2021. He operates from the company's Atlanta, Georgia location. In this role, he focuses on enhancing customer experiences and aligning business strategies with the company's vision. His leadership emphasizes inclusivity and diversity within the team, ensuring a well-trained workforce that meets the demands of the retail environment.
Previous Experience at Disney
Before joining Floor & Decor, Joseph Guajardo accumulated extensive experience at Disney Parks, Experiences and Products. He worked as Project Development Manager from 2010 to 2020 in Anaheim, California. His responsibilities included managing projects that enhanced consumer experiences. He also held various managerial roles across Disney's international parks, including Senior Manager positions at Shanghai Disney Resort and Hong Kong Disneyland, as well as roles at Disneyland Resort.
Education and Expertise
Joseph Guajardo studied Business Administration at Saddleback College, where he earned an Associate of Arts degree. His educational background supports his expertise in business systems and operations management. He has utilized these skills to manage consumer records and maintain strong communication with partners throughout his career.
Leadership and Team Management
In his professional roles, Joseph Guajardo has demonstrated strong leadership capabilities. He has led teams focused on providing premium consumer experiences and has managed a 100% remote team of leaders and specialists in customer care operations. His approach to team management emphasizes training, inclusivity, and diversity, which are essential for fostering a collaborative work environment.
Career Progression
Joseph Guajardo's career began at Disneyland Resort in 1998, where he held various roles over the years, including Reservations Sales Manager and Duty Manager. His career spans over two decades in the hospitality and customer service sectors, showcasing his ability to adapt and grow within the industry. His progression through various managerial positions highlights his commitment to enhancing consumer experiences and operational efficiency.