Joyce Johnson

Joyce Johnson

Customer Service Supervisor @ Floor & Decor

About Joyce Johnson

Joyce Johnson is a Customer Service Supervisor at Floor & Decor in Austin, Texas, where she has worked since 2017. She holds a Bachelor of Music Education from The University of New Mexico and has extensive experience in quality management and analysis from previous roles at AT&T and other companies.

Work at Floor & Decor

Joyce Johnson has served as a Customer Service Supervisor at Floor & Decor since 2017. In this role, she oversees customer service operations and ensures a high level of service is maintained. Her position is based in Austin, Texas, where she has contributed to the company's customer satisfaction initiatives for over seven years.

Education and Expertise

Joyce Johnson studied Music Teacher Education at The University of New Mexico, earning a Bachelor of Music Education. Her educational background provides her with a unique perspective on communication and customer interaction, which is beneficial in her current role in customer service.

Background

Before joining Floor & Decor, Joyce held various positions that contributed to her extensive experience in customer service and quality management. She worked at AT&T Mobile Tel as a Quality Manager from 2015 to 2017 and spent 11 years at AT&T as a Senior Analyst in Quality. Additionally, she served as a Force Manager at Bernard C Harris Publishing Co from 1995 to 2003.

Professional Experience

Joyce Johnson's professional journey includes significant roles in quality management and customer service. At AT&T, she developed her skills in quality assurance and customer relations, which she later applied in her supervisory role at Floor & Decor. Her experience spans over two decades in various leadership positions.

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