Karim Dembele
About Karim Dembele
Karim Dembele is a Customer Service Team Lead at Floor & Decor in Atlanta, Georgia, with a background in IT and customer service. He has implemented systems that improved data accuracy and team efficiency, and has a diverse educational background in business and communication.
Work at Floor & Decor
Karim Dembele has been serving as the Customer Service Team Lead at Floor & Decor since 2020. In this role, he oversees customer service operations and ensures that the team meets performance standards. His leadership has contributed to improved customer interactions and service delivery. He has implemented a new customer service database system that enhanced data accuracy and reduced call handling time by 15%. Additionally, he organized and led a customer service training program that increased team efficiency and customer satisfaction scores.
Previous Experience at Aaron's, Inc
Before joining Floor & Decor, Karim Dembele worked at Aaron's, Inc as an IT Tech Support Analyst Manager for 11 months in 2019. His role involved providing technical support and managing IT-related tasks in Kennesaw, Georgia. This experience contributed to his skills in customer service and technical support, which he later applied in his current position.
Education and Expertise
Karim Dembele studied Business, Management, Marketing, and Related Support Services at Morehouse College from 2013 to 2015. He furthered his education at the University of West Georgia, where he studied Mass Communication/Media Studies from 2016 to 2018. Additionally, he completed a program at Year Up, focusing on Information Technology from 2018 to 2019. This educational background provides him with a diverse skill set applicable to his roles in customer service and IT.
Experience at Saks Fifth Avenue OFF 5TH
Karim Dembele worked as a Sales Associate at Saks Fifth Avenue OFF 5TH from 2013 to 2019. His six years in retail enhanced his customer service skills and understanding of consumer needs. This experience laid the foundation for his subsequent roles in customer service management.
Contributions to Customer Feedback Initiatives
Karim Dembele participated in a company-wide initiative aimed at enhancing customer feedback mechanisms. This initiative resulted in actionable insights that informed product development. His involvement in such projects demonstrates his commitment to improving customer experience and operational efficiency.