Levi Hamilton Iii
About Levi Hamilton Iii
Levi Hamilton III serves as the Director of Customer Care Operations at Floor & Decor, where he has worked since 2021. He has a strong background in call center operations, having previously held leadership roles at MyEyeDr. and Shutterfly Inc., and has implemented strategic innovations that improved operational efficiency.
Work at Floor & Decor
Levi Hamilton III serves as the Director of Customer Care Operations at Floor & Decor, a position he has held since 2021. In this role, he focuses on enhancing customer service operations through strategic initiatives. His responsibilities include overseeing call center performance and ensuring that customer care aligns with the company's standards and objectives. He operates in a remote capacity, allowing him to manage operations effectively while contributing to the company's growth.
Previous Experience at MyEyeDr.
Before joining Floor & Decor, Levi Hamilton III worked at MyEyeDr. as the Director of Communication Centers from 2019 to 2021. During his tenure, he was responsible for managing communication strategies and improving customer engagement. His leadership contributed to the operational efficiency of the communication centers, aligning with the company's service goals.
Experience at Shutterfly Inc.
Levi Hamilton III held the position of Director of Customer Care/Operations at Shutterfly Inc. from 2007 to 2019. In this role, he managed customer service operations and implemented strategies to enhance service delivery. His focus on quality assurance and performance optimization helped the company meet and exceed service level agreements.
Education and Expertise
Levi Hamilton III studied at Gupton-Jones College of Funeral Service from 1987 to 1989, where he completed a two-year program. He then attended Mt Olive College from 1989 to 1991 for another two years of study. His educational background has equipped him with the skills necessary for effective management in customer care operations.
Strategic Innovations in Call Center Operations
Throughout his career, Levi Hamilton III has implemented strategic innovations in call center operations. These initiatives have resulted in measurable improvements in return on investment (ROI). He has organized new methods to address staffing, workflow, and call flow issues, ensuring that departmental goals are met within established service standards.