Margaret Winston
About Margaret Winston
Margaret Winston serves as the Director of IT Service Desk at Floor & Decor, where she has worked since 2019. With a background in customer experience management and a focus on servant leadership, she has held various leadership roles in companies such as ADP, AT&T, and The Home Depot.
Current Role at Floor & Decor
Margaret Winston serves as the Director of IT Service Desk at Floor & Decor, a position she has held since 2019. In this role, she is responsible for overseeing the help desk team, focusing on productivity and efficiency. She develops daily, weekly, and monthly reports to track the team's performance and ensure high-quality service delivery. Her leadership aims to enhance the IT support experience for both employees and customers.
Previous Experience at ADP
Prior to her current role, Margaret worked at ADP as the Vice President of Client Success from 2016 to 2019. During her tenure, she managed the product development roadmap, which contributed to the continuous improvement of ADP's offerings. She also played a significant role in enhancing the customer experience through various initiatives.
Background in Customer Experience Management
Margaret has extensive experience in customer experience management, having held several key positions at major companies. She worked at The Home Depot in various roles, including Sr. Manager of Customer Experience and Online Contact Center Director. Her focus on improving customer interactions has been a consistent theme throughout her career, including her role at AT&T, where she managed the digital customer lens program.
Education and Expertise
Margaret studied Business Management at the University of Phoenix. Her educational background has equipped her with the skills necessary to excel in leadership roles within the IT and customer service sectors. She emphasizes Servant Leadership, focusing on the growth and support of both employees and customers.
Career Progression and Key Roles
Margaret's career spans over two decades, with significant roles in various organizations. She has worked at Sears Holdings Corporation as Director of Collections and Director of Quality, and at Nextel as Sr. Manager of Customer Experience. Her diverse experience has provided her with a comprehensive understanding of customer service and IT support.