Marie Chance
About Marie Chance
Marie Chance is a Workforce Manager currently employed at Floor & Decor in the Atlanta Metropolitan Area. She has over two decades of experience in various management roles within call center operations and workforce management.
Work at Floor & Decor
Marie Chance has been serving as the Workforce Manager at Floor & Decor since 2020. In this role, she is responsible for overseeing workforce management strategies and ensuring operational efficiency within the organization. Her position is based in the Atlanta Metropolitan Area, where she contributes to the company's commitment to providing exceptional service and support.
Previous Experience in Call Center Operations
Prior to her current role, Marie Chance held several positions in call center operations. She worked at Faneuil Inc as the Director of Call Center Operations for one year in Kennesaw, Georgia. Before that, she served as Call Center Operations & Quality Manager at Integrated Broadband Services (IBBS) for six years, and as Call Center Operations & Quality Assurance Manager at Momentum Telecom for three years.
Career at Alliance Data
Marie Chance spent ten years at Alliance Data, where she held the position of Workforce Operations Manager. Her tenure at Alliance Data contributed to her extensive experience in workforce management and operational oversight, which she has applied in subsequent roles throughout her career.
Education and Expertise
Marie Chance studied at Kennesaw State University, where she focused on Communication and Media Studies. This educational background has equipped her with skills relevant to her roles in workforce management and operations, enhancing her ability to communicate effectively within organizational settings.
Early Career at UtiliPro Services LLC
Marie Chance began her career at UtiliPro Services LLC, where she worked as a Supervisor for one year from 1997 to 1998. This early experience laid the foundation for her future roles in management and operations within the call center industry.