Mark Gopen
About Mark Gopen
Mark Gopen serves as the Chief Executive Merchant at Floor & Decor in San Antonio, Texas, a position he has held since 2021. With a background in retail management and a focus on metrics-driven performance, he aims to advance into Multi-Unit Management.
Work at Floor & Decor
Mark Gopen serves as the Chief Executive Merchant at Floor & Decor, a position he has held since 2021. Based in San Antonio, Texas, he has been instrumental in driving the company's merchandising strategies. His role involves overseeing product selection, pricing, and inventory management to enhance customer experience and drive sales growth.
Previous Experience in Retail Management
Prior to his current role, Mark Gopen worked at Lowe's Companies, Inc. as a Store Manager for 15 years, from 2006 to 2021, in the Houston, Texas area. His extensive experience in retail management has equipped him with a deep understanding of store operations and customer service. He briefly worked at Electro Mechanical Industries, Inc. - EMI in 2021 as Shipping Receiving for two months in Houston.
Education and Expertise
Mark Gopen earned a Bachelor of Science (BS) in Business/Managerial Economics from the University of Houston, where he studied from 2003 to 2008. He also completed the Lowe's Store Manager Training Program at UNC Kenan-Flagler Business School from 2014 to 2015. His education supports his expertise in retail management, inventory shrinkage, and performance metrics.
Leadership Approach
Mark Gopen emphasizes Servant Leadership in his management style, focusing on the well-being and development of his team members. This approach fosters a collaborative work environment and encourages employee engagement. He aims to advance into Multi-Unit Management, indicating a goal to oversee multiple retail locations in the future.
Focus on Metrics in Retail Management
Mark Gopen demonstrates a metrically-driven approach to retail management. He focuses on measurable outcomes and performance indicators to assess and improve operational efficiency. His expertise in inventory shrinkage further supports his goal of reducing losses in retail operations, contributing to overall business success.