Michele Olive
About Michele Olive
Michele Olive is an Inventory Strategist currently working at Floor & Decor in Atlanta, Georgia. With a background in retail and customer service, she has held various roles, including Team Lead at Direct Travel and Retail Sales Specialist at REI.
Current Role at Floor & Decor
Michele Olive serves as an Inventory Strategist at Floor & Decor, a position she has held since 2021. Based in Atlanta, Georgia, she focuses on optimizing inventory management processes to enhance operational efficiency. Her role involves analyzing inventory levels, forecasting demand, and ensuring that the store meets customer needs effectively. Michele's commitment to customer service is evident in her daily interactions and strategic decisions.
Previous Experience at REI
Prior to her current role, Michele worked at REI as a Retail Sales Specialist for six months in 2020. During her time in Atlanta, Georgia, she engaged with customers to provide product knowledge and support, contributing to a positive shopping experience. This role allowed her to develop skills in retail sales and customer engagement.
Experience at Direct Travel
In 2020, Michele held the position of Team Lead at Direct Travel for eight months. This role involved overseeing team operations and ensuring high levels of customer satisfaction. Her leadership contributed to the team's success in delivering travel solutions to clients.
Long-Term Role at CWT
Michele Olive worked at CWT for 19 years, from 2000 to 2019, as a Customer Success Representative and Client Service Coordinator. In this capacity, she focused on client relations and service delivery, ensuring that customer needs were met consistently. Her extensive experience in customer service laid the foundation for her subsequent roles.
Education in Tourism and Travel Services Management
Michele studied at the Southern Institute, where she earned an Associate's degree in Tourism and Travel Services Management from 1985 to 1987. This educational background provided her with essential knowledge and skills relevant to her career in customer service and inventory management.