Nicole Goodwin
About Nicole Goodwin
Nicole Goodwin is a Customer Care Advocate with a background in inventory control and customer service. She has held various positions in retail and service industries, including roles at Ethos Health Group and BJ's Wholesale Club.
Current Role at Floor & Decor
Nicole Goodwin serves as a Customer Care Advocate at Floor & Decor. She has held this position since 2021, working remotely for three years. In this role, she utilizes her strong foundation in customer service to assist customers effectively. Her responsibilities include addressing customer inquiries and ensuring a positive experience for clients.
Previous Experience in Customer Service
Prior to her current role, Nicole worked in various customer service positions. She was a Member Service Supervisor at BJ's Wholesale Club from 2015 to 2016, where she managed member relations. Additionally, she served as a Shift Supervisor/Barista at Starbucks from 2010 to 2015, overseeing daily operations and customer interactions. Her experience in these roles has contributed to her expertise in customer care.
Background in Inventory Control
Nicole has significant experience in inventory control, a skill she developed during her time as an Asset Control Manager at BJ's Wholesale Club from 2016 to 2019. This role involved managing stock levels and ensuring product availability. Her background in inventory management is complemented by her work as a Receiver at Detwiler's Farm Market in 2019.
Educational Background
Nicole Goodwin studied at the University of South Florida, where she earned a Bachelor of Arts in Criminology from 2009 to 2011. She also holds an Associate's degree in Criminal Justice from the State College of Florida-Manatee-Sarasota, completed from 2007 to 2009. Additionally, she graduated from Lyons Township High School District 204 with a High School Diploma in 1995.
Skills and Proficiencies
Nicole possesses strong skills in store management, which includes overseeing daily operations and ensuring efficient workflow. She demonstrates proficiency in Microsoft Word, essential for creating and managing documents in her professional roles. Her background in criminology provides her with a unique perspective in her work, particularly in inventory control.