Osagyefo Holmes
About Osagyefo Holmes
Osagyefo Holmes is an IT Operations Tech with extensive experience in network security and technical support. He has worked for various organizations including IBM and Kaiser Permanente, and has studied at multiple institutions focusing on network and IT management.
Work at Floor & Decor
Osagyefo Holmes currently serves as an IT Operations Tech at Floor & Decor, a position he has held since 2023. In this role, he is responsible for various IT operations, contributing to the overall efficiency and security of the company's technology infrastructure. His work involves ensuring reliable network performance and supporting the IT needs of the organization in Atlanta, Georgia.
Education and Expertise
Osagyefo Holmes has pursued education in various technical fields. He studied at INE Academy, focusing on Palo Alto Networks from 2021 to 2022. He also attended Atlanta Technical College, where he studied Cisco Network Specialist from 2017 to 2018. Additionally, he completed a program in PC Service and Repair at Ashworth College from 2010 to 2011. His education complements his extensive experience in managing firewalls, configuring Cisco Meraki devices, and maintaining server environments.
Background
Osagyefo Holmes has a diverse professional background in IT support and operations. He worked at IBM as Advanced Technical Support Tier II from 2011 to 2016, providing technical assistance in Dunwoody, Georgia. He then transitioned to Kaiser Permanente as a Technical Support Specialist for one year. His experience also includes roles at DeKalb County School District and Fulton County Schools, where he held positions related to technology support and management.
Technical Skills and Experience
Osagyefo Holmes possesses a range of technical skills relevant to IT operations. He has extensive experience in managing and configuring firewalls, particularly Palo Alto, to enhance network security. His hands-on experience includes maintaining and configuring Cisco Meraki devices, switches, and access points. Additionally, he is skilled in managing RedHat and Windows Server environments, ensuring their reliability and performance. He also has expertise in monitoring fiber connections to maintain data integrity and high-speed connectivity.
Previous Roles and Contributions
Prior to his current position, Osagyefo Holmes held various roles that contributed to his expertise in IT operations. He worked as a NOC Engineer Level 2 at INOC, LLC from 2022 to 2023, where he focused on network operations. His role as Chromebook Support Team Lead at DeKalb County School District from 2018 to 2021 involved overseeing technology support for educational devices. These experiences have equipped him with a comprehensive understanding of IT systems and support.