Patricia Turner
About Patricia Turner
Patricia Turner is a Claims and Escalations Specialist at Floor & Decor, where she has worked since 2016. She has extensive experience in customer service and real estate, having held various positions at companies such as AT&T and Better Homes and Gardens Real Estate Metro Brokers.
Current Role at Floor & Decor
Patricia Turner serves as a Claims and Escalations Specialist at Floor & Decor, a position she has held since 2016. In this role, she is responsible for managing claims and resolving escalations, ensuring customer satisfaction and efficient service delivery. Her experience in customer care and quality management contributes to her effectiveness in this position. She operates from Marietta, GA, where she applies her extensive background in customer service and claims management.
Previous Experience in Real Estate
Prior to her current role, Patricia worked as a Real Estate Sales Professional at Better Homes and Gardens Real Estate Metro Brokers from 2014 to 2015. During this one-year tenure, she engaged with clients to facilitate property transactions, leveraging her knowledge in real estate sales. This experience provided her with valuable insights into customer relations and the real estate market.
Background in Customer Service
Patricia has a strong background in customer service, having worked at The Home Depot as a Customer Care Agent from 2015 to 2016. Her responsibilities included addressing customer inquiries and resolving issues, which enhanced her skills in communication and problem-solving. Additionally, she spent eight years at AT&T, where she held various roles, including Installation Quality & Performance Manager and Customer Service Sales Associate, further solidifying her expertise in customer service and operational management.
Educational Qualifications
Patricia Turner has a diverse educational background. She studied at Georgia State University, where she earned a Bachelor’s Degree. She also attended The George Washington University School of Business, obtaining a Masters Certificate in Project Management. Furthermore, she completed studies at Georgia Institute of Real Estate - GIRE, focusing on Real Estate Sales, and at Telcordia Technologies, where she studied Installation Methods & Quality Control.
Teaching Experience
In addition to her corporate roles, Patricia worked as a Long-Term Middle School Substitute Teacher for the Douglas County School System from 2004 to 2005. This experience allowed her to develop skills in education and classroom management, contributing to her overall professional versatility.