Raphy Martinez
About Raphy Martinez
Raphy Martinez is a Salesforce Administrator with extensive experience in asset protection and customer success management. He currently works remotely at Floor & Decor and Berkshire Bank, and has a background that includes roles at Kohl's, Lowe's, and Sears, along with certifications in Salesforce and Gainsight.
Work at Floor & Decor
Raphy Martinez has been employed as a Salesforce Administrator at Floor & Decor since 2023. This role is conducted remotely, allowing for flexibility in work arrangements. In this position, Raphy utilizes Salesforce to enhance operational efficiency and improve customer relationship management.
Previous Experience in Loss Prevention and Asset Protection
Prior to joining Floor & Decor, Raphy Martinez worked at Kohl's as a Loss Prevention Analyst from 2019 to 2021. He also held positions at Lowe's Companies, Inc. as a Junior Customer Success Manager focusing on Safety and Asset Protection for 10 months in 2021, and at Sears as an Asset Protection Manager and Multi-Unit Asset Protection Manager from 2018 to 2019. These roles contributed to his expertise in loss prevention and asset protection strategies.
Education and Expertise
Raphy Martinez earned a Bachelor of Arts in Criminal Justice from John Jay College (CUNY), completing his studies from 2009 to 2014. He has pursued further education in Salesforce through Trailhead since 2021, where he has achieved certifications as a Salesforce Certified Administrator and Gainsight Certified Administrator. This educational background supports his proficiency in Salesforce and Gainsight platforms.
Projects and Community Engagement
Raphy Martinez has actively participated in various projects and community groups to enhance his professional skills. He contributed to a Loyalty Management Group Project and worked on a Slack integration project. Additionally, he developed custom applications for the real estate industry and Advanced Auto Repairs, showcasing his technical capabilities in application development.
Current Role at Berkshire Bank
In addition to his role at Floor & Decor, Raphy Martinez has been working as a Salesforce Administrator I at Berkshire Bank since 2023. This position is also remote, allowing him to apply his Salesforce expertise in the banking sector. His dual roles demonstrate his commitment to leveraging Salesforce for various industries.