Reginald Mc Kie
About Reginald Mc Kie
Reginald Mc Kie is a Specialist Customer Care (Level 2) at Floor & Decor in Atlanta, Georgia, where he has worked since 2020. He has over 17 years of experience in customer service, having previously held roles at Magellan Behavioral Health and Verizon Wireless.
Work at Floor & Decor
Reginald Mc Kie has been employed at Floor & Decor since 2020, serving as a Specialist Customer Care (Level 2) in Atlanta, Georgia. In this role, he manages customer orders from inception to completion, ensuring effective communication with store personnel regarding logistics. His responsibilities include addressing customer inquiries and providing support to enhance the overall customer experience.
Previous Experience in Customer Care
Before joining Floor & Decor, Reginald worked at Verizon Wireless as a Customer Advocate from 2013 to 2018. In this position, he developed skills in customer service and support. Additionally, he served as a Follow Up Specialist at Magellan Behavioral Health from 1999 to 2011, where he gained extensive experience in managing customer interactions and follow-ups.
Education and Expertise
Reginald Mc Kie studied at Morehouse College, where he earned a Bachelor of Arts degree in Psychology from 1988 to 1992. His educational background provides him with insights into human behavior, which he applies in his customer service roles. This knowledge enhances his ability to interact effectively with a diverse range of stakeholders.
Skills in Customer Service
Reginald demonstrates strong multitasking abilities, effectively managing multiple tasks in high-pressure environments. He maintains composure and professionalism while dealing with customers, authorities, and executives. His experience has equipped him with the skills necessary to navigate complex customer service scenarios.