Reinaldo Castell
About Reinaldo Castell
Reinaldo Castell serves as the Tile Department Manager at Floor & Decor in Doral, Florida, where he has worked since 2015. He holds an Associate of Arts degree in Business Administration from Miami Dade College and has experience in loss prevention from his previous role at Home Depot.
Work at Floor & Decor
Reinaldo Castell has served as the Tile Department Manager at Floor & Decor since 2015. He has worked in this role for nine years at the Doral, Florida location. His responsibilities include overseeing tile department operations and ensuring customer satisfaction. Castell engages in guest interactions to resolve front gate ticket issues, demonstrating his commitment to customer service. He also conducts market ticket surveys, contributing to the company's understanding of market trends and customer preferences.
Education and Expertise
Reinaldo Castell studied at Miami Dade College, where he earned an Associate of Arts (A.A.) degree in Business Administration and Management from 2011 to 2015. Prior to that, he attended Miami Lakes Educational Center, where he completed a high school diploma with a focus on Entrepreneurship and Automotive Technologies from 2007 to 2011. His educational background provides a foundation for his management and operational roles in the retail industry.
Background in Loss Prevention
Before joining Floor & Decor, Reinaldo Castell worked at Home Depot in Hialeah as a Loss Prevention specialist from 2013 to 2015. In this role, he focused on security and loss prevention, assisting investigators with internal theft issues. Castell's experience in loss prevention includes testifying in court or depositions as a witness in cases related to retail theft, showcasing his expertise in the field.
Customer Service Skills
Reinaldo Castell highlights his customer service skills through his engagement with guests at Floor & Decor. He actively resolves front gate ticket issues, ensuring a positive experience for customers. His ability to interact effectively with customers is a key aspect of his role, contributing to the overall success of the tile department.