Richard Rivera
About Richard Rivera
Richard Rivera serves as the Regional Director Pro Services at Floor & Decor, where he has worked since 2017. He has extensive experience in retail management, having held leadership positions at The Home Depot and Best Buy, where he focused on enhancing customer engagement and mentoring store leaders.
Work at Floor & Decor
Richard Rivera has served as the Regional Director Pro Services at Floor & Decor since 2017. In this role, he oversees operations and strategic initiatives within the Pacific region. His responsibilities include enhancing the customer experience and optimizing service delivery across multiple locations. Rivera's leadership focuses on providing a differentiated experience for both associates and customers, ensuring that the company's standards are met and exceeded.
Previous Experience at The Home Depot
Prior to joining Floor & Decor, Richard Rivera worked at The Home Depot as a Store Manager from 2013 to 2017. He managed stores in Las Vegas, the Inland Empire, and the Los Angeles area. His tenure at The Home Depot followed a long career with the company, where he initially served as a Store Manager from 1986 to 2001. During his time, he developed skills in retail management and customer service.
Career at Best Buy
Richard Rivera has a significant background in retail management from his time at Best Buy. He worked as a District Sales Manager from 2008 to 2013, overseeing operations in the Inland Empire and Los Angeles. Additionally, he served as a Merchandising Market Manager from 2003 to 2007 in similar regions. Rivera managed 23 Best Buy Mobile locations, focusing on optimizing operations and enhancing customer engagement.
Education and Expertise
Richard Rivera studied Business Management at Fullerton College from 1986 to 1988. Although he did not achieve a degree, his education laid the foundation for his extensive career in retail management. He specializes in creating strategic marketing plans that improve customer engagement and satisfaction, and he is known for mentoring retail store leaders to achieve growth and profit goals.
Achievements in Retail Management
Throughout his career, Richard Rivera has successfully led initiatives that turned around revenue and profit declines in various markets. His experience includes developing strategic marketing plans that have significantly improved customer satisfaction across multiple retail locations. Rivera is recognized for his ability to manage and optimize operations effectively, contributing to the overall success of the retail establishments he has worked with.