Robin Hensley
About Robin Hensley
Robin Hensley is a Facilities Manager at Floor & Decor in the Greater Atlanta Area, where he has worked since 2018. He has extensive experience in customer service and maintenance management, having previously held positions at AutoZone and The Home Depot.
Work at Floor & Decor
Robin Hensley has served as the Facilities Manager at Floor & Decor since 2018. In this role, she is responsible for overseeing facility operations and ensuring that the needs of the organization are met efficiently. Her position involves acting as a primary solutions provider for sales representatives, managing customer activities and requests effectively. Hensley's experience in facilities management contributes to the overall operational success of the company in the Greater Atlanta Area.
Previous Experience at AutoZone
Prior to her current role, Robin Hensley worked at AutoZone as a Senior Maintenance Manager from 2008 to 2014. During her six years in this position, she was responsible for overseeing maintenance operations, ensuring that facilities were well-maintained and operational. This experience provided her with a strong foundation in facility management and maintenance processes.
Career at The Home Depot
Robin Hensley began her career in facilities management at The Home Depot, where she served as an Assistant Maintenance Manager from 1993 to 2007. Over her 14 years at the company, she gained valuable experience in maintenance operations and customer service, which has been instrumental in her subsequent roles in the industry.
Current Role at TELEFLEX MEDICAL OEM
In addition to her role at Floor & Decor, Robin Hensley has been working as a Customer Service Specialist at TELEFLEX MEDICAL OEM since 2014. In this capacity, she manages customer relationships for over 100 accounts nationwide. Hensley serves as the first point of contact for customers, addressing their needs and ensuring that open orders are completed efficiently. Her responsibilities include preparing and analyzing reports to meet customer commitments.
Customer Service Management
Robin Hensley plays a key role in customer service management at TELEFLEX MEDICAL OEM. She leads discussions to address root causes of open activities and works to remove barriers to completing orders. Hensley also creates and analyzes external customer scorecards to manage expectations and contractual obligations, ensuring that customer needs are met effectively.