Shimeaka Kirksey
About Shimeaka Kirksey
Shimeaka Kirksey is an Information System Administrator with extensive experience in technical support and customer service roles across various organizations. She possesses strong communication skills, emotional intelligence, and a passion for digital art and design.
Work at Floor & Decor
Shimeaka Kirksey has been employed at Floor & Decor as an Information System Administrator since 2020. In this role, she manages and supports the information systems within the organization. Her responsibilities include ensuring system functionality and providing technical support to users. Kirksey's position involves working with a user group of over 1,000 individuals, demonstrating her capability in handling large-scale technical support.
Previous Experience in Customer Service and Technical Support
Prior to her current role, Shimeaka Kirksey gained extensive experience in customer service and technical support. She worked at the Georgia Dome as a Customer Service Representative from 2003 to 2009, where she developed strong communication skills. Kirksey also held positions as a Help Desk Technician at Kaiser Permanente from 2018 to 2019, and as a Technical Support Representative at Optima Healthcare Solutions from 2017 to 2018. Additionally, she served as a Technical Support Agent at DEXIS from 2016 to 2017.
Education and Expertise
Shimeaka Kirksey studied at the University of Phoenix, where she earned an Associate’s Degree in Multimedia Design from 2013 to 2017. Her education provided her with a solid foundation in design principles and technical skills. Kirksey possesses comprehensive knowledge of both Mac and Windows operating systems, which enhances her effectiveness in her current role and previous positions.
Skills and Personal Interests
Shimeaka Kirksey is recognized for her high emotional intelligence and adaptability in the workplace. She is known for being coachable, which allows her to thrive in dynamic environments. In addition to her professional skills, Kirksey has a passion for digital art and enjoys creating illustrations on her iPad. She aspires to design her own clothing line in the future, reflecting her creative interests.