Tim Anderson
About Tim Anderson
Tim Anderson is a Senior Manager of Product Resolution at Floor & Decor, where he has worked since 2020. He has extensive experience in sales and management, having previously held positions at The Telegraph, MarketSource Inc., and the Army National Guard.
Current Role at Floor & Decor
Tim Anderson serves as the Senior Manager of Product Resolution at Floor & Decor, a position he has held since 2020. In this role, he is responsible for managing and resolving customer escalated issues and product claims. He oversees a customer satisfaction budget, which includes reporting and forecasts. Anderson builds strong partnerships with Buyers, Senior Directors of Regional Operations, and Legal Counsel to effectively address customer issues.
Previous Experience at The Telegraph
Before joining Floor & Decor, Tim Anderson worked at The Telegraph as a Commercial Print Manager from 1999 to 2006 for seven years. His role involved overseeing print operations and managing commercial projects. Following this position, he transitioned to McClatchy Newspapers, where he served as an Advertising Multimedia Marketing Specialist from 2006 to 2013.
Sales Management Background
Anderson has extensive experience in sales management. He worked at MarketSource Inc. as an Inside Sales Manager for Axalta from 2014 to 2020. Prior to that, he was employed as an Automotive Sales & Leasing Consultant at Infiniti of Gwinnett for five months in 2013. His sales roles have contributed to his expertise in customer relations and issue resolution.
Educational Background
Tim Anderson has a diverse educational background. He studied at Fort Valley State University, where he earned a Bachelor of Arts (B.A.) in Commercial Design from 1991 to 1999. He also attended the Community College of the Air Force, where he studied Electronic Principles and received a certificate. Additionally, he completed a program in Bodyshop Management Essentials at the Masters School of Auto Body Management.
Military Service Experience
Anderson served in the Army National Guard as a Power Generation Technician from 2009 to 2012. He also worked in the Air National Guard as a Ground Radio Communications specialist from 2005 to 2008. His military experience has contributed to his technical skills and ability to manage complex situations.