Forethought
Forethought offers an AI-driven platform with products like Solve, Triage, Assist, and Discover to enhance customer service across various industries, integrating seamlessly with major helpdesk platforms.
Products
Forethought's platform encompasses four key products: Solve, Triage, Assist, and Discover. The Solve product uses generative AI to provide automated answers to common customer questions. Triage utilizes a Large Language Model (LLM) to understand customer intent, tagging, and routing tickets to the appropriate agent. Assist enhances agent productivity by delivering relevant knowledge articles and suggested responses. Discover employs generative AI to recommend and optimize customer service workflows, track performance, and measure ROI.
Integration and Compliance
Forethought's AI platform is designed for seamless integration with existing helpdesk platforms, including Zendesk, Salesforce, and ServiceNow. The platform complies with ISO 27001 and holds certification for SOC 2, ensuring robust security and data privacy standards. It also supports integration with various communication tools such as Dialpad and Talkdesk, making it versatile for different operational needs.
Industry Applications
Forethought serves multiple industries, including E-commerce, SaaS, FinTech, and Travel. Its AI platform supports over 100 languages globally and is capable of handling both customer-facing and internal-facing knowledge. With proactive CX insights, the platform drives growth and optimizes customer support operations across these sectors.
Performance Statistics
Forethought's AI platform can autonomously deflect up to 60% of customer support issues, offering a 90% accuracy rate in ticket resolution. It can reduce the time to first response by up to 77%, significantly enhancing customer support efficiency. The platform also includes a Workflow Builder feature that allows the creation of next-generation autonomous actions in natural language.
Funding and Clients
In its Series C funding round, Forethought raised $65 million to accelerate digital transformation in customer service. The AI platform is trusted by top brands such as Upwork, Acorns, Lime, and Asana, underscoring its credibility and effectiveness in the industry.