Fortuna Health
Fortuna Health, based in New York, NY, is a healthcare services company specializing in Medicaid management solutions. It offers a technology platform that simplifies Medicaid eligibility, enrollment, and recertification, supporting multiple languages and integrating with third-party services.
Services
Fortuna Health provides a platform that empowers health plans and members to manage Medicaid eligibility, enrollment, and recertification seamlessly. The service includes eligibility screenings for various scenarios, 3rd-party integrations for secure application completion, and guided navigation in seven languages. It also sends SMS/email notifications for recertification and document uploads. The platform facilitates under 30-second eligibility screenings and 5-minute Medicaid enrollments and recertifications. Additional features include a seamless redirection to ACA and dual plans.
Technology and Security
Fortuna Health ensures robust data security with encryption at rest using AES-256 managed keys and in transit with strong TLS v1.2 ciphers. The platform undergoes regular third-party penetration testing, adheres to secure development principles addressing the OWASP Top 10 security risks, and operates within a VPC-level configuration not directly accessible by the internet. It uses containerization for web apps and databases to increase resiliency and reliability and employs an intrusion detection system for monitoring potential network and host intrusions.
User Experience
Built with a consumer-first approach, Fortuna Health’s platform allows for self-service by patients or as a tool for entitlement and enrollment teams. It supports guided navigation in seven languages, ensuring accessibility for a diverse user base. The platform offers visibility into account statuses and incomplete steps, with notifications for essential actions like recertification and document uploads, streamlining the overall user experience.
Target Audience
Fortuna Health serves various provider types, including health systems, primary care, behavioral and substance abuse clinics, dialysis and kidney care centers, dental, maternity and OBGYN, geriatrics, nursing, home care, emergency transportation services, and pediatrics. The platform maximizes revenue and value-based arrangements for health plans by offering easy ways for members to enroll and recertify.
Regional Operations
Fortuna Health operates in the United States and Canada, focusing on empowering health plans and members to manage Medicaid processes efficiently. The platform is designed to cater to a wide audience, ensuring that its services are accessible and beneficial across multiple regions within these countries.