Full Potential Solutions
Full Potential Solutions offers advanced CX technology, analytics, and back office solutions, employing over 4,000 agents globally to maximize customer lifetime value and minimize acquisition costs.
Services
Full Potential Solutions offers a range of services designed to enhance customer experience and business performance. These include customer care and support services, customer retention and lifetime value (LTV) services, and customer acquisition services. Additionally, the company delivers sophisticated back-office solutions such as social media content moderation, claims processing, finance and accounting, HR administration, data entry, chat support, and IT helpdesk. Their offerings are bolstered by cutting-edge AI technology and analytics, aiming to maximize customer lifetime value and minimize acquisition costs.
CX Technology and Analytics
Full Potential Solutions leverages advanced CX technology and analytics to create innovative customer engagement solutions. Their capabilities include omnichannel CX, AI-driven conversations, and business intelligence tools. By integrating best-of-breed applications for CRM/service desk, e-commerce and fulfillment, and marketing/lead generation, they package data and analytics into holistic, actionable insights. Their sophisticated omnichannel solution allows for rapid fine-tuning of customer journeys, enabling organizations to optimize customer interactions in real-time.
Global Presence
Full Potential Solutions operates in multiple global locations. These include Kansas City, MO, and Boston, MA in the USA; Chennai and Pune in India; Bogota in Colombia; and Manila and Davao in the Philippines. Their diverse geographical footprint allows them to employ over 4,000 talented agents, combining U.S. and Philippine-based agents to deliver cost-effective solutions. This global presence also supports their strategy to provide scalable and innovative solutions to a wide range of clients, including Fortune 50 companies, mid-market businesses, and rapidly growing SaaS firms.
Employee Compensation and Recruitment
Full Potential Solutions is committed to attracting and retaining top talent through a rigorous recruitment process and competitive compensation. The company offers a 15-20% premium over market rates to promote the health, knowledge, and financial well-being of its employees. This commitment results in the hiring of highly qualified agents who contribute to the company's proven track record of success. Full Potential Solutions' emphasis on premium compensation is aimed at ensuring high levels of employee satisfaction and performance.