Michael Mullen Jr
About Michael Mullen Jr
Michael Mullen Jr is a Senior Technical Analyst with extensive experience in workstation monitoring, security, and software rollouts. He has worked at Jack Morton Worldwide since 2017 and previously held positions at Apple, Genuine Interactive, and Radio Shack.
Work at Genuine Interactive
Michael Mullen Jr has been employed at Genuine Interactive as a Senior Technical Analyst since 2015. In this role, he coordinates workstation monitoring, security, software rollouts, and critical operating system patching. He utilizes tools such as JAMF Pro and Landesk/Ivanti to manage and maintain Macintosh and PC workstation images. His responsibilities include ensuring that all systems are up-to-date and secure, which is essential for the operational efficiency of the organization.
Previous Experience at Apple
Before joining Genuine Interactive, Michael worked at Apple as a Genius from 2013 to 2015. During his tenure, he provided technical support and customer service, assisting clients with various Apple products. He also launched a local Apple Global Service Exchange Self-Service Account, which enabled in-office diagnostics and repairs for Mac devices. This experience contributed to his technical expertise and customer service skills.
Career Background
Michael Mullen Jr has a diverse career background in technology and management. He worked at Radio Shack as a Manager from 1998 to 2007, where he gained valuable experience in retail management. Additionally, he served as a Contracted Videographer, Editor, and Motion Graphics specialist at Pixability from 2012 to 2013. This varied experience has equipped him with a broad skill set applicable to his current role.
Education and Expertise
Michael studied at Bridgewater State University, where he earned a Bachelor of Arts degree in Communications, Media Technologies, and Film from 2008 to 2010. His educational background has provided him with a solid foundation in media and technology, which complements his technical skills. He has also procured access to Apple's ATLAS training portal to maintain certifications for all Apple products, ensuring he stays current with industry standards.
Technical Management Skills
In his current role, Michael manages and maintains an up-to-date technology Asset & Inventory system to support business needs. He is responsible for coordinating software rollouts and ensuring that all workstation images are current. His expertise in using OSX Server and Microsoft Deployment Toolkit enhances his ability to deliver effective technical solutions within the organization.