Giga ML
Giga ML, based in San Francisco, offers AI solutions for customer support, enhancing CSAT scores and automating workflows, and provides a platform for generative AI applications, including the world's fastest inference engine for Large Language Models.
Company Overview
Giga ML, based in San Francisco, CA, USA, operates in the B2B sector with a focus on engineering, product, and design. The company launched in 2023 and participated in Y Combinator's S23 batch. Giga ML is at an early stage of development and targets regions including the United States and Canada. The team consists of two members dedicated to providing advanced AI solutions.
AI Solutions for Customer Support
Giga ML offers AI solutions specifically designed to enhance customer support services. Their platform aims to improve Customer Satisfaction (CSAT) scores and automate workflows. The solutions include hallucination checks and fallbacks to human support to ensure accuracy and reliability. Additionally, Giga ML provides AI-based insights to identify scenarios that could lead to customer churn and enables customization of AI solutions to fit unique customer support needs.
Funding and Development
In its early development stage, Giga ML successfully raised $3.6M in seed funding to further develop its offerings. This financial backing supports their mission to innovate customer support systems with advanced AI technologies. The company focuses on continuous improvement and progressive automation to stand out in the competitive B2B market.
Generative AI Technology
Giga ML utilizes generative AI technology to provide a versatile platform for developers. The platform supports models like Mistral-7B and Mixtral (480 T/s), which is claimed to be the world's fastest inference engine for Large Language Models (LLMs). Features offered include Text to Image, Text to Video, Predictive Info, and an AI Assistant. Additionally, the platform allows for the collection of OpenAI logs at no cost and enables fine-tuning on smaller LLMs when they are ready.
Customizable AI Platform
The AI solutions from Giga ML are customizable to meet specific customer support scenarios. This flexibility allows businesses to tailor the AI-driven systems according to their unique requirements. The platform also provides progressive automation capabilities, ensuring that customer support workflows are optimized efficiently. By implementing these custom solutions, Giga ML helps businesses stay ahead of customer support challenges.