Robin Caggiano
About Robin Caggiano
Robin Caggiano serves as the Director of Contact Center Operations at Golden Entertainment, Inc., bringing extensive experience in the travel and casino industries. With a background in event management and a history of leadership roles in various contact centers, Caggiano has developed a strong expertise in managing operations within the gambling sector.
Work at Golden Entertainment
Robin Caggiano has served as the Director of Contact Center Operations at Golden Entertainment, Inc. since 2017. In this role, Caggiano oversees the management of contact center operations, ensuring efficiency and effectiveness in customer service within the gambling and casinos industry. The position requires a strong understanding of both operational processes and customer engagement strategies, which Caggiano applies to enhance the overall customer experience.
Previous Experience in the Hospitality Industry
Before joining Golden Entertainment, Robin Caggiano held various positions within the hospitality and travel sectors. Caggiano worked at American Casino & Entertainment Properties as Reservations Call Center Manager from 2014 to 2017 and as Reservation Training Supervisor from 2004 to 2014. This extensive experience in reservations and training contributed to a solid foundation in customer service and operational management.
Background in Travel and Tourism
Robin Caggiano has a background in travel and tourism, having studied at Sacramento County ROP from 1996 to 1997. Caggiano achieved expertise in Travel and Tourism, which aligns with their professional focus in contact center operations. This educational background supports a comprehensive understanding of the travel industry, enhancing skills in customer service and operational management.
Career Progression in Contact Center Operations
Caggiano's career in contact center operations began with roles at various companies, including Expedia.com as a Telesales Agent from 2002 to 2004 and at Lowestfare.com as Internal Travel Lead from 1999 to 2001. These positions provided foundational experience in sales and customer interactions, which have been instrumental in Caggiano's subsequent roles in management and operations within the contact center environment.
Skills in Event Management
Robin Caggiano possesses strong skills in event management, particularly within the hospitality industry. This expertise allows for effective coordination of events and customer engagement strategies, which are essential in enhancing the overall service experience in the contact center operations.