Gorgias
Gorgias is an all-in-one helpdesk platform tailored for ecommerce brands, offering comprehensive support features and integrations with major ecommerce platforms.
Company Overview
Gorgias is an all-in-one helpdesk platform specifically designed for ecommerce brands. Since its founding in Paris in 2015, Gorgias has grown to serve over 12,000 merchants. It provides a comprehensive suite of customer support tools, enabling ecommerce businesses to centralize their customer service across various channels such as email, social media, live chat, voice, SMS, and WhatsApp.
Integrations
Gorgias integrates seamlessly with multiple ecommerce platforms, including Shopify, BigCommerce, Magento, and WooCommerce. The platform also enhances its functionality through integration with over 100 apps such as Klaviyo, Yotpo, and Recharge. These integrations facilitate a cohesive customer support experience by drawing on various data sources and tools ecommerce brands already use.
Features
Gorgias offers a variety of features tailored to streamline customer support for ecommerce brands. Notable features include automation tools like rules, macros, and flows, which help speed up repetitive tasks. The Customer Sidebar feature displays rich customer data alongside support tickets. Gorgias also supports multi-store management, allowing users to operate multiple brands from a single helpdesk, and provides comprehensive performance metrics to track support efficiency and customer satisfaction.
Pricing Plans
Gorgias has a flexible pricing model with multiple plans designed to cater to businesses of different sizes and needs. The plans include Starter, Basic, Pro, Advanced, and Enterprise, each offering various features and ticket limits. This tiered pricing structure allows ecommerce merchants to select a plan that best fits their customer service requirements and budget.
Security and Compliance
Gorgias is committed to maintaining a robust security infrastructure. The platform supports Single Sign-On (SSO) for Google and Microsoft 365, and has earned SOC 2 Type II Certification and HIPAA compliance. These features ensure that Gorgias meets high standards of data security and privacy, aligning with the requirements of diverse ecommerce businesses.