Gridspace
Gridspace designs and develops conversational AI software, supporting contact centers with advanced speech analytics and automation capabilities, and is recognized by leading industry organizations.
Company Background
Gridspace, based in California with offices in Los Angeles and San Francisco, specializes in telephony and voice technology. The company serves organizations globally, providing advanced speech analytics and live agent guidance through its conversational AI software. Formed as a collaboration between SRI Speech Labs and a team of designers and engineers, Gridspace focuses on harnessing AI to enhance customer interactions.
Products and Technology
Gridspace designs and develops conversational AI software for leading contact centers. Its software enables low-latency speech analytics, live agent guidance, and interwoven voice bots. The virtual agent, Grace, can handle multi-turn interactions and automate routine voice tasks for sectors like financial services and healthcare. The API allows developers to scan, analyze, and interpret calls quickly. Gridspace's infrastructure is compatible with PCI, PII, and HIPAA environments.
Services and Solutions
Gridspace supports contact centers with more than 50,000 concurrent calls, offering a platform that enhances customer experiences and reduces operational costs. The software scans live calls for issues and opportunities, making insights accessible to operators and data scientists. Its pre-trained language models track key CX metrics and emotions during customer interactions, providing actionable data to improve customer service.
Recognition and Partnerships
Gridspace has received recognition from Gartner, Harvard Business Review, NeurIPS, and Forbes for its contributions to conversational AI. The company powers speech workflows for notable clients such as USAA, Square, and Bloomberg. Its innovative technology and reliable infrastructure have earned the trust of bank contact centers and other major institutions.
Internship Programs
Gridspace offers summer and fall internship programs for students interested in speech software or conversational AI. These programs provide hands-on experience in developing and optimizing cutting-edge conversational technology, preparing students for careers in this dynamic field.