Hailo
Hailo connects tech-savvy individuals with those needing tech support through an on-demand platform, offering services for a variety of devices and providing tools for business management.
Services
Hailo provides comprehensive tech support services designed to meet a wide range of technical needs. Services include on-demand tech support traveling to the customer's location, virus removal, smart device installation, custom website development, and digital website services with custom design and SEO. Hailo also offers cloud services, remote infrastructure management, and user-centric IT solutions. Their AngelChat platform allows for secure, encrypted video conferencing with features like screen sharing and real-time collaboration.
Products
Hailo offers several products aimed at enhancing both individual and business technical operations. The Agiled tool helps businesses manage tasks, track time, create invoices, and manage contacts and accounts. Key features of Agiled include Kanban boards, time tracking, task management, and client onboarding flows. The AngelChat platform provides secure video conferencing with enhanced features such as screen sharing and multi-share capabilities. Additionally, Hailo's digital website service includes hosting on Webflow's CDN servers with a 99.9% uptime guarantee.
Tech Support Pricing Model
Hailo employs a fixed-fee pricing model for its tech support services, which provides clarity and predictability for customers. This approach ensures that clients understand the costs upfront, eliminating the uncertainty commonly associated with hourly billing. Hailo's services are accessible to both small businesses and large organizations, including Fortune 500 companies.
Employee Model
Hailo's tech support professionals, known as Angels, are carefully vetted, with only the top 8% of applicants being selected. Angels can earn $70-$85 per hour and typically average $1,200 per week. They retain 80% of the job payment and keep 100% of their tips. Payments are made twice weekly via direct deposit, ensuring prompt and reliable compensation for services rendered.
Device and Platform Coverage
Hailo provides support for a wide array of devices and platforms, making it a versatile solution for diverse technical issues. Covered devices include PCs, Macs, iOS, Android, home automation systems, home theaters, wearables, gaming systems, and drones. This comprehensive coverage ensures that customers receive the assistance they need, regardless of their device or platform.