Helpshift
Helpshift provides an AI-powered platform for multi-device customer support, offering features like a Help Center, AI and Automation, and real-time messaging translation.
Services
Helpshift offers a comprehensive AI-powered platform designed to enhance multi-device customer support. Their services include automated self-service tools, real-time messaging translation, and professional and managed services. The platform integrates seamlessly with various systems and tools like CRMs, PowerBI, Salesforce, and Zendesk, providing a robust customer support solution featuring advanced ticket management, automated workflows, and detailed analytics.
AI and Automation
Helpshift leverages cutting-edge AI technologies to power their customer support platform. This includes conversational AI chatbots capable of handling complex customer interactions, machine translation for real-time messaging, and AI-driven intent classification to improve customer engagement. Their visual automation builder allows for the design and deployment of bot workflows without requiring coding knowledge.
Customer Engagement Services
Helpshift provides various customer engagement services, which include dedicated human support specialists, trust and safety experts, community management, and VIP engagement and growth. These services are designed to enhance the customer experience by combining skilled human oversight with powerful AI tools, ensuring a personalized and efficient support process.
Global and Multi-Platform Support
Helpshift's platform supports a multitude of devices and interfaces, ranging from mobile and web to PC, console, and VR headsets. Their Global Experience feature enhances game support by providing seamless, real-time problem resolution. Additionally, their Console and PC Experience delivers a cost-effective 24/7 multilingual customer support solution, ensuring customers receive consistent and effective support across all platforms.
Analytics and Reporting
Helpshift offers comprehensive analytics and reporting tools as part of their platform. Users can access real-time dashboards and customizable reports to monitor and analyze customer interactions, agent productivity, and overall support performance. These tools enable organizations to make data-driven decisions and continuously improve their customer support strategies.