Matthew Spielmann
About Matthew Spielmann
Matthew Spielmann serves as the Director of Customer Success at Heretto, a position he has held since 2022. He has a diverse background in customer success and program management, with previous roles at the University of Rochester and other organizations.
Current Role at Heretto
Matthew Spielmann serves as the Director of Customer Success at Heretto since 2022. In this role, he is responsible for overseeing customer success initiatives and ensuring client satisfaction. His leadership in this position builds on his previous experience within the company, where he also held the role of Customer Success Team Leader for a brief period in 2022.
Previous Experience at University of Rochester
Matthew Spielmann has held various positions at the University of Rochester. He served as the Interim Executive Director for the MS TEAM Program from 2020 to 2021. Prior to that, he worked as the Senior Program Manager at the Ain Center for Entrepreneurship from 2017 to 2021. His earlier role at the university was as Program Manager at the Ain Center for Entrepreneurship from 2015 to 2017, and he also coordinated orientation and student activities from 2012 to 2015.
Early Career Background
Matthew Spielmann began his career as a Public Service Fellow at the Partnership for Public Service from 2010 to 2011. He then worked as a Project Coordinator at Ray Group International for eight months in 2011 to 2012. His early professional experiences laid the groundwork for his subsequent roles in customer success and program management.
Educational Background
Matthew Spielmann earned his Master of Business Administration (MBA) from the University of Rochester - Simon Business School, completing his studies from 2017 to 2020. He also holds a Bachelor's Degree from the University of Rochester, where he studied Political Science and Russian Language, and was a Take 5 Scholar in Astronomy and Philosophy, graduating in 2010.