Stephani Clark
About Stephani Clark
Stephani Clark serves as the Vice President of Customer Experience at Heretto, where she has worked since 2022. With over eight years of experience in customer experience, she previously held roles at Heretto and Lime Energy, focusing on customer success and data analysis.
Current Role as VP Customer Experience
Stephani Clark serves as the Vice President of Customer Experience at Heretto, a position she has held since 2022. In this role, she leads a team of customer success managers, trainers, and support specialists. Her responsibilities include collaborating with product, sales, and marketing teams to gather feedback and insights that drive customer enhancements. Her leadership focuses on creating and delivering engaging content experiences for both customers and employees.
Previous Experience at Heretto
Stephani Clark has a significant history with Heretto, having worked there in various capacities since 2016. She began as a Customer Success Manager for two years, then advanced to the role of Director of Customer Success from 2018 to 2022. Throughout her tenure, she contributed to the company's customer engagement strategies and helped shape the customer success framework.
Early Career Background
Before joining Heretto, Stephani Clark worked at Lime Energy, where she held two positions: Sales Manager for nine months in 2015 and Data Analyst for seven months in 2016. Her earlier roles included working as a Site Administrator at The Princeton Review and as an SAT Instructor at Kaplan Test Prep and Admissions. She also served as an Academic Tutor and College Admissions Consultant at Ace Tutoring.
Education and Academic Background
Stephani Clark completed her high school education at Redlands East Valley High School, earning her diploma from 2001 to 2005. She then attended Pitzer College from 2005 to 2007. Her educational background laid the foundation for her career in customer experience and education.
Expertise in Customer Experience
With over eight years of experience in customer experience, Stephani Clark has developed a strong expertise in creating engaging content experiences. Her work involves leading teams and collaborating across departments to enhance customer satisfaction and drive business success.