Tracy Baker
About Tracy Baker
Tracy Baker is a Customer Success Manager specializing in desktop publishing to structured authoring migrations, with expertise in XML, HTML, and CSS. With a background in technical communication at F5 Networks and Microsoft, Baker focuses on optimizing processes and enhancing customer experiences.
Work at Heretto
Tracy Baker has been serving as a Customer Success Manager at Heretto since 2021. In this role, she focuses on enhancing customer experiences and ensuring successful implementations of structured authoring solutions. Her responsibilities include optimizing processes and influencing change to better meet client needs. Tracy's expertise in desktop publishing to structured authoring migrations supports her efforts in guiding customers through transitions. She is based in the Greater Seattle Area and has contributed to the company's mission of delivering effective content solutions.
Previous Experience at F5 Networks
Tracy Baker held multiple positions at F5 Networks over a span of nine years. She started as a Senior Technical Writer from 2000 to 2008, where she developed technical documentation. Tracy then advanced to the role of Senior Technical Communication Specialist from 2008 to 2017, focusing on communication strategies. In her final position at F5, she served as Principal Content Experience Developer from 2017 to 2019, where she specialized in content architecture and design. Her extensive experience at F5 Networks has equipped her with a deep understanding of technical communication.
Technical Skills and Expertise
Tracy Baker possesses a diverse skill set that includes XML, XSL, XSL:FO, HTML, and CSS. She has expertise in DITA Open Toolkit customization, plugins, and production pipeline, which enhances her capability in structured authoring. Tracy applies minimalism principles in content strategy, focusing on creating clear and relevant content. Her technical acuity allows her to quickly grasp complex concepts and translate them into easily digestible information. Additionally, she provides topic-based authoring training and mentoring to others in the field.
Educational Background
Tracy Baker has a strong educational foundation with degrees from multiple institutions. She earned a Bachelor of Arts (BA) from the University of Wisconsin-Madison. Additionally, she holds a Master of Science (MS) from Colorado State University. Tracy also completed a Web Technologies Certificate at the University of Washington, further enhancing her technical skills. This educational background supports her professional expertise in technical communication and content strategy.