Amjad Baig
About Amjad Baig
Amjad Baig is a Service Desk Engineer with extensive experience in IT support, currently working at Highstreet IT Solutions LLC since 2015 and previously at Infinite Computer Solutions since 2010. He specializes in Service-Now and ITSM Cloud Service Management tools and has contributed to training programs for new analysts.
Work at Highstreet IT Solutions LLC
Amjad Baig has been employed at Highstreet IT Solutions LLC since 2015, serving as a Service Desk Engineer. In this role, he utilizes Service-Now and ITSM Cloud Service Management tools to create and assign tickets effectively. His responsibilities include providing first-line support during high workload periods and supervising Tier 1 Service Desk Analysts as a subject matter expert for tier 1 and 2 issue assignments.
Experience at Infinite Computer Solutions
Amjad Baig has worked at Infinite Computer Solutions since 2010, where he holds the position of Senior Tech Support Engineer. Over his 14 years at the company, he has developed a strong foundation in technical support and customer service. His role involves addressing complex technical issues and providing guidance to junior staff.
Previous Role at Firstsource Solutions Limited
Prior to his current positions, Amjad Baig worked at Firstsource Solutions Limited as a Senior Tech Support Engineer for a brief period in 2010. His time at the company lasted for three months, during which he gained valuable experience in technical support.
Education and Training Contributions
Amjad Baig has contributed to the creation of an onboarding training curriculum for Analysts at Highstreet IT Solutions LLC. This curriculum focuses on the use of Service-Now and ITSM Cloud Service Management tools, enhancing the training process for new employees and ensuring they are well-equipped for their roles.