Hilos
Hilos, formerly known as Instatienda and Quid, is a B2B company based in Mexico City that enables startups and SMBs to manage their businesses on WhatsApp. It offers tools for app creation, customer service, and marketing integrations without requiring coding skills.
Company Overview
Hilos, previously known as Instatienda and Quid, operates in the B2B marketing sector. With its headquarters in Mexico City and remote operations, the company supports regions across Mexico, Latin America, and globally. The Hilos team consists of 5 members and was part of the Y Combinator S21 batch. The company offers a platform that allows startups and SMBs to run their entire business operations on WhatsApp without the need for coding.
Services
Hilos provides an array of services designed to enhance business operations via WhatsApp. These include self-serve processes for tracking package status, generating payment links, and on-demand invoice creation. The platform also supports marketing via WhatsApp with tools such as Flows for automated conversations, Inbox for multi-agent WhatsApp Web use, and Broadcasts for sending newsletters. Additionally, Hilos enables advanced customer interactions by integrating ChatGPT, CRM systems, and databases.
Integrations
Hilos integrates with various applications to provide seamless business operations within WhatsApp. These integrations include Zapier, HubSpot, Pipedrive, Google, Notion, Stripe, Facebook, OpenAI, Airtable, Salesforce, Shopify, Webflow, Zoho CRM, and Slack. These integrations allow businesses to connect their operations from marketing to customer support and beyond, ensuring smooth business processes.
Product Features
The Hilos platform offers several key features for businesses. These include a multi-agent inbox for collaborative WhatsApp interactions, automated sequence management, and bulk messaging capabilities. Businesses can also benefit from API documentation for developers, allowing them to customize their operations. The platform supports advanced customer experiences by leveraging integrations with ChatGPT, CRMs, and databases to provide personalized and efficient service.
Pricing and Support
Hilos offers its services starting at $99 USD per month, making it accessible for startups and SMBs. To support its users, the company provides extensive API documentation, a robust knowledge base, a blog, and frequently asked questions sections. These resources ensure that businesses can effectively utilize the Hilos platform and integrate it smoothly into their operations.
