Paul Viveros Montes
About Paul Viveros Montes
Paul Viveros Montes is the Head of Performance Marketing known for significantly enhancing customer service efficiency and recovery of unfinished requests using the Andrea chatbot developed with Hilos.
Head of Performance Marketing
Paul Viveros Montes holds the title of Head of Performance Marketing. In this role, Paul is responsible for overseeing and optimizing marketing strategies to enhance the performance and efficiency of marketing campaigns. This includes managing marketing operations, analyzing data to inform business decisions, and ensuring that marketing initiatives align with the broader goals of the organization.
Hilos Andrea Chatbot
Paul Viveros Montes spearheaded the development and implementation of the Andrea chatbot using Hilos. This innovative chatbot has been instrumental in recovering 80% of unfinished requests, significantly boosting customer engagement and completion rates. The success of Andrea has highlighted Paul's expertise in leveraging technology to enhance customer service and operational efficiency.
Improved Authentication Message Delivery
Under Paul's leadership, the delivery rate of authentication messages reached 99%. This improvement demonstrates his capability to streamline communication processes and ensure reliability in critical customer interactions. The enhanced delivery rate contributes to better user experience and higher customer trust in the service.
Enhanced Customer Query Resolution
Paul Viveros Montes managed to decrease the time required to solve customer queries by 30%. This achievement underscores his efficiency in optimizing customer service protocols, thereby ensuring faster response times and improved customer satisfaction. The reduction in query resolution time is a testament to his strategic approach in managing customer interactions.
Impact of Hilos on Kredi's Processes
Paul Viveros Montes was featured in a testimonial discussing the significant impact of Hilos on Kredi's processes. In the testimonial, Paul highlighted how the Hilos platform and its chatbot, Andrea, have transformed the way Kredi handles customer interactions and service inquiries. His insights underscore the tangible benefits of integrating advanced technological solutions in enhancing organizational processes.