HiOperator
HiOperator, formerly known as Change.AI, is a B2B company based in San Francisco that specializes in providing automated customer support solutions across various industries.
Company History
HiOperator, previously known as Change.AI, is a B2B company specializing in customer service solutions. The company is based in San Francisco, CA, USA, and was part of the Y-Combinator S16 batch. HiOperator leverages a blend of technology, automation, and operational excellence to create exceptional customer experiences.
Services
HiOperator provides a comprehensive customer service-as-a-service solution. The company employs advanced technology, automation, and operational excellence to streamline operations. Their services are designed to rapidly onboard clients and offer highly flexible contracts. HiOperator serves multiple sectors including Retail & E-commerce, Media, Entertainment & Gaming, Travel & Transportation, and HealthTech.
Product Offerings
HiOperator offers a suite of automated tools such as HiLite, HiAuto, Elite Agent, and SMSBot. QAScout has been launched for 100% automated quality assurance. HiLite auto-tags customer data for a rapid understanding of customer needs. HiAuto integrates workflow automation, refined LLMs, and generative AI to manage the entire customer service journey. SMSBot provides powerful generative AI chatbot functionalities for SMS messaging.
Technology and Innovation
HiOperator uses a modular workflow automation engine to enhance customer service processes. The company utilizes refined generative AI for efficient and scalable customer service solutions. Rigorous anti-hallucination frameworks are employed to ensure the accuracy of customer-facing messages. The combination of these technologies helps HiOperator offer cost-effective and highly reliable customer service.
Partners and Integrations
HiOperator provides solutions for partners and integrations, catering to a variety of industry needs. By offering a suite of specialized automated tools, the company helps businesses integrate better customer support mechanisms into their existing systems. These collaborations ensure that HiOperator's clients can maintain high service standards while benefiting from advanced automation.