Josh Smith
About Josh Smith
Josh Smith serves as a Customer Success Manager at Hona, where he has worked since 2024. He has a diverse background in sales and customer success, having held various roles at Qualtrics and previously managed operations at Ardent Pest Control.
Work at Hona
Josh Smith has been employed at Hona as a Customer Success Manager since 2024. In this role, he focuses on enhancing customer satisfaction by providing strategic insights and exceptional service. His responsibilities include ensuring that clients receive the maximum value from Hona's educational programs, aligning with the company's mission to deliver impactful learning experiences.
Previous Experience at Qualtrics
Before joining Hona, Josh Smith worked at Qualtrics in various sales roles. He began as a Sales Development Representative I from 2020 to 2021, followed by a promotion to Sales Development Representative II for five months in 2021. In 2022, he transitioned to a Junior Account Executive/Sales Development Representative III role for five months, and later served as an Account Executive from 2022 to 2023. His experience at Qualtrics provided him with a strong foundation in sales and customer engagement.
Background in Pest Control Management
Josh Smith has a background in pest control management, having worked at Ardent Pest Control as Co-Manager and Route Manager from 2015 to 2020. In this role, he was responsible for overseeing operations and managing routes in the Dallas/Fort Worth and Houston areas. This experience contributed to his leadership skills and operational knowledge.
Education and Expertise
Josh Smith earned a Bachelor’s Degree in Business Management Marketing from Brigham Young University - Idaho, where he studied from 2015 to 2020. His academic background has equipped him with essential skills in marketing and business management, which he applies in his professional roles.
Professional Values and Alignment
Josh Smith aligns his personal values of integrity, perseverance, and continuous learning with the mission of Hona. He emphasizes the importance of these values in delivering impactful educational programs and ensuring customer success.