Tristan Wright
About Tristan Wright
Tristan Wright is a Manager of Customer Success at Hona, where he has worked since 2024. He has a diverse background in customer success and recruitment, with previous roles at companies such as Forethought and Jolt.
Current Role at Hona
Tristan Wright serves as the Manager of Customer Success at Hona, a position he has held since 2024. In this role, he focuses on enhancing customer satisfaction and ensuring that clients receive optimal value from Hona's services. His responsibilities include managing customer relationships and leading initiatives to improve the overall customer experience.
Previous Experience in Customer Success
Before joining Hona, Tristan Wright accumulated extensive experience in customer success roles. He worked at Greenlight Guru as a Customer Success Manager for six months in 2022, and prior to that, he held the same position at Forethought for eight months from 2021 to 2022. His career in customer success began at Jolt, where he served as a Customer Success Manager from 2017 to 2019 and later as Team Lead from 2019 to 2021.
Transition to Human Resources
Tristan transitioned from customer success to a role in human resources at Forethought, where he worked as a Senior Corporate Recruiter for four months in 2022. In this position, he focused on aligning candidate fit with the needs of the hiring team, emphasizing the importance of a positive candidate experience through effective communication.
Educational Background
Tristan Wright holds a Master of Business Administration (MBA) in Technology Management from Utah Valley University, which he completed between 2019 and 2021. He also earned a Bachelor's degree in Digital Marketing from the same institution, studying from 2012 to 2016. Additionally, he studied Business at Brigham Young University–Hawaii for one year in 2012.
Early Career and Internships
Tristan began his professional journey as an intern at Clarke Capital Partners in 2015, where he gained valuable insights into the business environment. He also worked as a Marketing Researcher at Shareability from 2013 to 2016, which contributed to his understanding of market dynamics and customer needs.